What's the difference between managed IT services and basic IT support?
Basic IT support fixes things when they break. Managed IT services means we look after your IT and security as a whole: the help desk, your devices and accounts, your security, your phones and your plans for new systems. We keep an eye on things so problems are caught early, and you have one team who knows how it all fits together.
Who is Network London a good fit for?
We work best with growing businesses of 20 to 250 people who want an ongoing relationship with their IT team. Many are in finance, investment, legal and professional services, where clients and regulators expect security to be taken seriously. Below about 10 users, the fit usually doesn't work well for either side.
How much does IT support from Network London cost?
Our IT support starts from £1,000 a month. The price depends on the services you need and the size of your team, and every bill is itemised. For most businesses it gives you the breadth of a whole team for less than the cost of one IT hire. See pricing for how packages are put together.
What happens after I get in touch?
Jessica, our Operations Director, reads every enquiry and replies personally the same day. The first step is a conversation about your business, what's working and where you need help.
How quickly do you respond?
A real person answers the phone, always. Every ticket gets a human reply, so you know we've seen it, and if someone can't work we prioritise them. Most issues are sorted in a quick remote session. For bigger problems we aim to identify the fix within 30 minutes. Support is available 24/7, and your service commitments are set out in your contract.
We're busy. How much work is it to switch IT provider?
Less than you might expect. You meet the people who will look after you and see a clear handover plan before anything moves. We deal with your current provider, move data and systems securely, and only come to you when we need a decision. Your team carries on working.
Where is Network London based, and where do you work?
Network London is based in central London at LM04.202, The Leather Market, Weston Street, SE1 3ER, a short walk from London Bridge and Borough stations. We support clients across London and around the world, remotely and on site.
Who owns the Network London name?
Network London is a trading name of Verdani Solutions Group Limited, which owns the Network London trade mark. Verdani Solutions Group Limited is registered in England and Wales, company number 11357867.
How do I choose an IT support company in London?
Meet the people who would look after you, and ask how long they've been there. Check that a real person answers the phone and that you'd get a clear handover plan. Our guide to choosing an IT support company in London covers the services to expect, the costs and the questions to ask.